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Faq

frequently asked questions

Customer service management.

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UneKalaa is a multi-vendor online marketplace where artisans and independent sellers can showcase and sell handmade, traditional, and unique products directly to customers across India.

Browse products on the website, choose the item you want, and click "Add to Cart". After adding your products, go to the Cart page and proceed to Checkout to complete your purchase securely.

Yes, you can add products from different sellers to your cart and place them in a single order. However, items may be shipped separately depending on the seller’s location.

UneKalaa supports secure online payments through trusted payment gateways. Customers can pay using credit cards, debit cards, UPI, net banking, and other supported digital payment methods.

Shipping times may vary depending on the seller’s location and the delivery address. Most orders are delivered within 3–7 business days, although handcrafted items may take slightly longer.

If you receive a damaged or incorrect product, you can request a refund within the allowed return period. Once the product is verified and approved, the refund will be processed to your original payment method.

You can initiate a return or exchange request from your account dashboard under Order History. After approval, instructions will be provided for returning the product and receiving a replacement or refund.

Yes, artisans and businesses can register as sellers on UneKalaa. After approval, sellers can list their products, manage orders, and reach customers across India.

UneKalaa focuses on authentic handmade and traditional products created by skilled artisans and verified sellers. We encourage genuine craftsmanship and unique creations.

If you need help with an order or have any questions, you can contact our support team through the Contact Us page or by reaching out via the support email listed on the website.

Yes, UneKalaa uses secure payment gateways and encryption technologies to protect customer data and ensure safe online transactions.

Yes, creating an account helps you track your orders, manage your addresses, view order history, and receive updates about your purchases.

Once your order is shipped, you will receive tracking details through email or in your account dashboard where you can monitor the delivery status.

Orders can be cancelled before they are shipped. If the seller has already dispatched the item, you may need to request a return instead.

Yes, sellers on UneKalaa manage their own product listings, inventory, pricing, and order fulfillment through their seller dashboard.

Sellers receive payments after successful order delivery and completion, according to the payment settlement cycle defined by UneKalaa.

Yes, UneKalaa charges a small commission on each successful sale to maintain the platform and provide marketplace services.

UneKalaa focuses on handmade, handcrafted, traditional, and unique artisan products such as jewelry, home decor, textiles, and other creative goods.

You can update your personal details, address, and password anytime from the account dashboard after logging in.

Yes, you can add products to your Wishlist so you can easily find and purchase them later.

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