Understand how order cancellations are handled on Unekalaa marketplace.
Customers may cancel their order before it is shipped. Once the order has been dispatched by the seller, cancellation may not be possible. You can request cancellation from your account dashboard or by contacting our support team.
Orders can typically be cancelled within a limited time after placement. Since Unekalaa connects multiple district-based sellers, processing times may vary depending on the vendor.
Orders for customized, made-to-order, or certain handcrafted items may not be eligible for cancellation once production has started. Please review product details carefully before placing your order.
If your cancellation request is approved, the refund will be processed to your original payment method within the standard banking timeline. Processing time may vary depending on your payment provider.
In rare cases, a seller may cancel an order due to stock unavailability, pricing errors, or unforeseen circumstances. In such cases, customers will be notified and provided with a full refund.
If payment is not successfully completed, the order will be automatically cancelled. No charges will be applied in such cases.
Bulk or wholesale orders may be subject to special cancellation rules. Customers are advised to confirm cancellation terms with the seller before placing large quantity orders.
Unekalaa reserves the right to modify this Cancellation Policy at any time. Continued use of the platform after updates indicates acceptance of the revised policy.
Customer service management.
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